This glossary of terms intends to provide the TESDA key players, partners, and stakeholders an online and updated TVET information, concepts, to bring common understanding and clarification on the use of TESDA terminologies.
an outcome of an event affecting objectives (e.g. per GAA and OPCR) and compliance to legal requirements and set standards (e.g. per Citizen Charter).
Source: (TESDA Circular No. 133 s. 2019)
refers to an autonomous association of persons duly registered with the Cooperative Development Authority (CDA), with a common bond of interest, whose members have voluntarily joined together to achieve their social, economic, and cultural needs and aspirations by making equitable contributions to the capital required, patronizing their products and services, and accepting a fair share of the risks and benefits of the undertaking in accordance with universally-accepted cooperative principles.
Source: (Article 3 of R.A. No. 9520, an Act Amending the Cooperative Code of the Philippines)
refers to Central, Regional, Provincial Offices, and TESDA Training Institutions.
Source: (TESDA Circular No. 119, s. 2019)
|CORRECTIVE ACTION FORM||
refers to the form used to initiate and record corrective actions on identified nonconformities from daily operations or complaints received.
Source: (TESDA Circular No. 123 s. 2020)
a systematic group of courses or sequences of subjects required for graduation or certification in a major field of study; or a general overall plan of the content or specific materials of instruction that the school should offer the student by way of qualifying him for graduation or certification of entrance into a professional or vocational field; or c) a body of prescribed educational experience under school supervision, designed to provide an individual with the best possible training and experience to fit him for a trade or profession.
Source: (Manual of Policies and Guidelines on the Establishment and Operation of Public and Private TVET Institutions, First Ed., 2001)
|CUSTOMER SERVICE OFFICER (CSO)||
a designated employee covered by a TESDA Office Order to serve as PAC Officers of the Day; Call Center Agents; official Facebook administrators, and/or Executive Office focal. The CSO is responsible for logging and recording queries, customer information; generating, monitoring, maintaining, and processing data from prescribed feedback forms.
Source: Operating Procedure (Customer Satisfaction Management System)
refers to information required to be controlled and maintained by the organization and the medium on which it is contained. Documented information includes both documents and records. It can be in any format, type, or media, and from any source.
Source: (ISO 19011:2015)
guideline in the policy formulation and/or procedures that require less time and effort to accomplish the task/activity.
Source: (TESDA Circular No.0 41, s. 2018)
|ELEMENTS OF COMPETENCY||
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