27 January 2013
The Technical Education and Skills Development Authority (TESDA) has announced that it passed the first year of surveillance audit as part of compliance to its ISO 9001:2008.
ISO 9001 is an internationally recognized quality management standard which specifies Quality Management System (QMS) requirements focused on an organization's ability to meet and improve upon customer satisfaction and quality requirements.
The audit confirms that the agency is adhering to the highest standard of requirements for a quality management bestowed upon TESDA in early 2012.
"Successfully completing this thorough audit shows that our processes and systems are of the highest order," Secretary Joel Villanueva, TESDA Director General, said.
"We are pleased with the results of the audit, and proud of the work of TESDA employees and partners, who maintain our quality system," Villanueva added.
In January 2011, TESDA received the ISO certification for its two major pillar programs, namely: Program Registration and Competency Assessment and Certification.
The ISO certification puts in place a system that ensures integrity and quality of training delivery and training outputs involving all of TESDA's technical vocational courses.
The audit covered the program registration and assessment and certification implemented by TESDA in different sites from March to October 2012.
The TUV SUD PSB Philippines Inc. ,a member of the TUV Asia Pacific Ltd. is accredited by the JAS-ANZ, a joint accreditation system of Australia and New Zealand and by the Philippine Accreditation Body of the Department of Trade and Industry as provider of audit and certification of management systems, conducted the audit.
In its Audit Report, it disclosed that TESDA's management systems are "basically effective."
"The commitment of top management to effectively implement the quality management system is evident, ample resources are provided to ensure service commitment to stakeholders and clients," the report said.
It cited the high compliance to its targets in terms of number of graduates, achievement of employed graduates, and number of persons assessed and certified. It also noted that TESDA was gearing towards "widening their pool of experts as well as increasing their training regulations."
"A target of 95 percent net satisfaction in the customer survey across all sites has been defined. Although the level of achievement of targets varies across sites," the report said.Throughout the period assessed, the audit group found "very minimal occurrence of customer complaints," such as delayed release of the certificates.
Overall, the audit group recognized TESDA for the management reviews and internal audits that were "judiciously conducted to ensure compliance to policies, procedures and requirements of ISO 9001."
Villanueva assured that the agency will be 100 percent compliant to the recommendations of the audit group.
"The successful completion of the audit will inspire us to work harder to improve our systems and make technical vocational education and training more relevant," he said.
The TESDA chief announced that the agency conducted a new bidding for the hiring of a Certification Body for the expansion of the coverage of the programs, to include development of Training Regulations, Assessment Tools and Competency-based Curriculum. The certifying body will conduct the audit from 2013 to 2015.
The Technical Education and Skills Development Authority (TESDA) has announced that it passed the first year of surveillance audit as part of compliance to its ISO 9001:2008.
ISO 9001 is an internationally recognized quality management standard which specifies Quality Management System (QMS) requirements focused on an organization's ability to meet and improve upon customer satisfaction and quality requirements.
The audit confirms that the agency is adhering to the highest standard of requirements for a quality management bestowed upon TESDA in early 2012.
"Successfully completing this thorough audit shows that our processes and systems are of the highest order," Secretary Joel Villanueva, TESDA Director General, said.
"We are pleased with the results of the audit, and proud of the work of TESDA employees and partners, who maintain our quality system," Villanueva added.
In January 2011, TESDA received the ISO certification for its two major pillar programs, namely: Program Registration and Competency Assessment and Certification.
The ISO certification puts in place a system that ensures integrity and quality of training delivery and training outputs involving all of TESDA's technical vocational courses.
The audit covered the program registration and assessment and certification implemented by TESDA in different sites from March to October 2012.
The TUV SUD PSB Philippines Inc. ,a member of the TUV Asia Pacific Ltd. is accredited by the JAS-ANZ, a joint accreditation system of Australia and New Zealand and by the Philippine Accreditation Body of the Department of Trade and Industry as provider of audit and certification of management systems, conducted the audit.
In its Audit Report, it disclosed that TESDA's management systems are "basically effective."
"The commitment of top management to effectively implement the quality management system is evident, ample resources are provided to ensure service commitment to stakeholders and clients," the report said.
It cited the high compliance to its targets in terms of number of graduates, achievement of employed graduates, and number of persons assessed and certified. It also noted that TESDA was gearing towards "widening their pool of experts as well as increasing their training regulations."
"A target of 95 percent net satisfaction in the customer survey across all sites has been defined. Although the level of achievement of targets varies across sites," the report said.Throughout the period assessed, the audit group found "very minimal occurrence of customer complaints," such as delayed release of the certificates.
Overall, the audit group recognized TESDA for the management reviews and internal audits that were "judiciously conducted to ensure compliance to policies, procedures and requirements of ISO 9001."
Villanueva assured that the agency will be 100 percent compliant to the recommendations of the audit group.
"The successful completion of the audit will inspire us to work harder to improve our systems and make technical vocational education and training more relevant," he said.
The TESDA chief announced that the agency conducted a new bidding for the hiring of a Certification Body for the expansion of the coverage of the programs, to include development of Training Regulations, Assessment Tools and Competency-based Curriculum. The certifying body will conduct the audit from 2013 to 2015.
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